Fixed Cost IT Management

Seeking Professional IT Services Partner?

Need To Freeze Your IT Expenditure?

After Guaranteed Response Times?

If you answered "Yes" to any of the above questions then our TechCare Managed Services Model is the Solution!

Performing the mundane, yet important, tasks of maintenance on your servers and desktops takes you or other key personnel away from the most important task you need to be focused on "Growing Your Business". Kwality relieves you completely of these duties and takes maintenance and monitoring to new levels.

By outsourcing the management of your IT services, you can refocus your efforts on your core business while we monitor, patch, upgrade, and support your network and desktop infrastructure. This proactive maintenance approach effectively mitigates network problems, often leading to fewer and less severe incidents. Because all systems are monitored if anything ever does happen, it can be addressed quickly.

Our experienced and knowledgeable team of account managers, engineers and customer service staff will be an invaluable asset to your business.

Features of our TechCare Packages:

- Support
With Kwality you can select a Managed Services Package tailored to suit your small, medium or corporate enterprise, at a fixed monthly cost.

- Guaranteed Response Times and Service Level Agreements
When you chose a TechCare package with a Service Level Agreement (SLA), you have the option of choosing response times appropriate to your needs for both remote and onsite support.

- Onsite Support
Our Managed Services Packages include regular onsite visits. In addition you may wish to have weekly, fortnightly or monthly visits.

- Remote Support
We provide secure remote support, no matter where you are. We use maximum security encrypted communication leaving nothing for attackers to exploit.

- Real Time Resolution of Issues
Management of all network issues including software changes, policy violations, low disk space, unapproved network access, and monitoring of event logs.

- Fixed Price Support
With our Premium TechCare managed service package you have the option to freeze the cost of your IT expenditure.

- Maintenance
Maximise system performance across your entire IT network through real-time proactive monitoring of your servers and workstations.

- Fast and Easy Deployment
Once the decision has been made to implement our TechLive system, it is deployed with as little inconvenience to users as possible. Once established, it is quite un-intrusive, using very little memory.

- Software Deployment and Update
Complete software installations and updates across the organisation with minimal interruption to users.

- Real-Time Patch Management
Scheduled security patch scans, patch deployment.

- Comprehensive Reports
Comprehensive monthly reports to keep you up to date with the management of your system.

- Anti-virus and Spyware
You have the option of incorporating a real-time monitored Antivirus and Spyware solution to your system, leading to maximum protection of your infrastructure.

With our TechLive Managed Services Platform, you will enjoy:

  • Proactive network management
  • Proactive desktop support
  • Proactive network security
  • Management of servers and network devices
  • Scheduled maintenance
  • Security and risk management
  • Intrusion detection
  • Anti-virus and update management
  • Patch management
  • Regular backups for data integrity
  • Asset and software management
  • Experts on-demand

Other benefits include:

  • Reduced costs of managing IT infrastructure
  • Increased productivity through a more reliable IT environment
  • Access to knowledgeable professionals
  • Lowered threat risk for data and network
  • Increased system uptime
  • Improved network performance
  • A more secure infrastructure
  • Freedom to focus on your core business

Our TechCare Packages:

Our managed services packages provide you with regular maintenance and the option to choose guaranteed response times and after hours support.

We offer the following managed service packages:

- Basic TechCare
features basic maintenance and monitoring of your systems

- Standard TechCare
features maintenance and monitoring plus the option to choose guaranteed response times (Service Level Agreements or SLA's)

- Premium TechCare
features maintenance and monitoring plus the option to choose guaranteed response times (SLA's) plus FIX the cost of IT support

Only the Standard and the Premium TechCare packages have the option of choosing different SLA's. The following three SLA options are currently available:

- Platinum SLA
offers guaranteed responses to your support requests within 1 hour

- Gold SLA
offers guaranteed responses to your support requests within 2 hours

With many years experience in delivering end to end IT solutions to small, medium and corporate businesses you can be confident your company's IT infrastructure is in safe hands.

Contact us on 1300 853 453 for more details.


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Managed IT Services

Managed IT Solutions